Author: Chris Norton

Neither a good product nor a big budget guarantees a launch works Coordination does More than three in four new FMCG product launches fail in their first year, according to Nielsen research reported by Marketing Week In my experience, that is...

A business podcast earns attention no blog post can match, but it only produces leads when it sits inside a wider content system that leads somewhere We called our first show Socially Unacceptable We thought it was a great brand name that made us...

In a crisis, silence is the enemy Get a holding line out fast, tell your stakeholders the truth before the media does, and be seen to do the right thing I do like a good crisis and I wrote a chapter for the CIPR's Social Media Handbook back in...

Our first State of Social Media 2026 report surveyed 222 senior UK marketers The numbers are worse than I expected, and I expected them to be bad I asked a room of marketing and comms directors recently how many of them could draw a straight line...

When someone asks ChatGPT, Gemini or Perplexity to recommend a firm like yours, your brand is either named in the answer or it is invisible Getting named comes down to three things: writing a machine can quote cleanly, your brand being talked about...

We are leading consumer PR on a national campaign built around one very simple idea We have been appointed to deliver a new consumer PR campaign for Mr Porky, the UK’s number one pork scratchings brand and part of Tayto Group Ltd The project...

Generative engine optimisation (GEO) is how brands earn citations in AI answers Our traffic fell 50% after AI Overviews launched Here is what worked In late 2024 I watched half of our website traffic disappear Rankings hadn't moved We still sat...

Up to 95% of buying decisions happen in the subconscious Nancy Harhut explains why customers can't tell you why they buy, and how small framing changes shift behaviour Ask a customer why they bought something and they will give you a confident,...

Fifteen recent crises, unpicked for marketing directors at UK B2C businesses Real lessons in how the response shapes the damage Photo: Marks & Spencer storefront, Wikimedia Commons (CC-BY-SA) Most lists of PR crises grade the wrong...

The gifting group behind the UK’s most reviewed online florist has appointed us on a retained brief We have been appointed to support the continued growth of Prestige Gifting, the online gifting retailer whose brands include Prestige Flowers,...