Communications training that makes your team clearer, faster and more confident
Updated October 2026.
Prohibition runs bespoke communications training for marketing, comms, customer service and leadership teams. We teach the writing, messaging and tone of voice skills your people use every day, across social media, websites, press, email and customer replies. Our founder Chris Norton has more than 25 years in PR and wrote the CIPR’s guidance on social media crisis management, and our courses have been trusted by the CIPR and delivered to teams at Interflora, Barbour and Ella’s Kitchen.
What does communications training cover?
- Writing for social media, websites and email
- Tone of voice and consistent brand messaging
- Media relations and working with journalists
- Replying to customers and handling complaints
- Creative content and storytelling
- Influencer partnerships and spoken communication
How does our communications training work?
Every course is built around your team and your channels. Most run as a full-day workshop, in person or online, and can extend over several sessions. Give us a few weeks’ notice and a short brief, and we design the content around real examples from your brand.
Who is the training for?
Anyone who writes or speaks for your organisation: social media managers, social customer service teams, copywriters, marketing teams, paid media managers, content creators and leadership teams.
Why does good communication matter now?
Every channel has its own style, and customers notice when a brand sounds inconsistent or careless. Poor communication costs you followers, sales, trust and media relationships. A trained team writes faster, sounds like one brand and handles difficult moments calmly.
What will your team be able to do?
- Communicate more clearly with customers
- Adapt their writing to each channel and audience
- Keep messaging consistent with your brand
- Respond to complaints and issues with confidence
- Bring more ideas and styles to the table
The comms clinic
Alongside training, our comms clinic uses research to find what is holding your communications back, in three steps:
1. Review
A brand deep dive into customer perception and how you show up across channels.
2. Diagnose
We present the insight and work through it with you to test thinking and find ideas.
3. Resolve
We turn the insight into a clear plan to future-proof your communications.
From better marketing ROI to stronger awareness and sales, whatever your aim, the clinic shows what to fix first.
We listen as well as train
We use social listening and content tools to check whether your messages land: sentiment, live issues, customer conversations, industry trends and campaign performance.
Built on real client communications
We train what we do every day. For ENGIE we combined content and paid social with training so staff could talk confidently about their roles, and the campaign drove 155,000 link clicks. For Interflora, our Behind the Blooms films told real customer stories and reached more than 3.5 million people at a penny a click.
Free events for marketers
We also run free events and webinars on PR, social media and communication skills, many available on demand.
Why choose Prohibition for communications training?
Trainers who practise what they teach
Our courses have been trusted by the CIPR and delivered to teams at Interflora, Barbour and Ella’s Kitchen, and we have trained teams at universities including Oxford, Leeds and Durham. We are a multi-award-winning PR agency in Leeds. We also run media training, social media training and crisis management training.
How much does communications training cost?
It depends on the number of people, how long the course runs, how much we tailor it to your brand and whether you add the comms clinic or follow-up coaching. Tell us what you need using the form and we will send a written quote.
Talk to Prohibition about communications training
Tell us who needs training and what you want them to do better. Prefer to talk? Call us on 0113 430 4160.
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